Frequently Asked Questions (FAQ)

Welcome to the Guerra Sports FAQ page! Here you’ll find answers to commonly asked questions about our products, shipping, returns, and more.

1. Ordering and Payment

Q: How do I place an order?

A: Browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.

Q: What payment methods do you accept?

A: We accept major credit/debit cards.

Q: Can I change or cancel my order after placing it?

A: If your order hasn’t been shipped, you can request changes or cancellation by contacting our customer service team at [email protected].

2. Shipping and Delivery

Q: Where do you ship to?

A: We ship to locations worldwide. Check our shipping page for details on specific regions.

Q: How long does delivery take?

A: Delivery times vary by location and shipping method selected. Estimated times are provided at checkout.

Q: How much does shipping cost?

A: Shipping costs depend on your location and the size/weight of your order. The total cost will be calculated at checkout.

Q: Can I track my order?

A: Yes, once your order is shipped, we will send you a tracking number via email to monitor your delivery status.

3. Returns and Refunds

Q: What is your return policy?

A: We accept returns within 14 days of receipt, provided the items are unused, undamaged, and in their original packaging.

Q: How do I initiate a return?

A: Contact our customer service team at [email protected] to receive return instructions and authorization.

Q: How long does it take to process a refund?

A: Refunds are processed within 7-10 business days after we receive the returned item.

Q: Are your products available in different sizes?

A: Yes, most of our sportswear and gear come in a range of sizes. Size guides are available on product pages to help you choose the right fit.

Q: What if an item I want is out of stock?

A: Out-of-stock items are restocked regularly. You can sign up for restock notifications on the product page.

5. Account and Support

Q: Do I need to create an account to shop?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout process.

Q: How can I contact customer support?

A: You can reach us via email at [email protected] or through the contact form on our website.

6. Miscellaneous

Q: Is my personal information secure?

A: Yes, we prioritize your privacy and use industry-standard security measures to protect your data. For details, please refer to our Privacy Statement.

If your question wasn’t answered here, feel free to reach out to us at [email protected]. We’re happy to help!